FREE COMPUTER ADVICE, HELP, SUPPORT AND LESSONS

THE BEST THINGS IN LIFE ARE FREE

Would you like to learn how to use your computer, tablet or the Internet? Help is just around the corner.

In partnership with AgeUK Suffolk, Lxpert and AgeUK are offering FREE computer help, advice, support and lessons to AgeUK customers. Those browsing at the AgeUK shop in Ipswich Town Centre will have an opportunity to speak to one of our volunteer local IT experts from the Lxpert Community about any computer, IT or technology-related issues they might have throughout their digital journey - from getting advice, through setting up or fixing, to learning. This initiative is a part of Lxpert’s ongoing CSR programme aimed at driving digital inclusion within the society.

 

AgeUK Charity Shop Ipswich

 

The free computer help sessions are available every Thursday between 2pm and 4 pm at AgeUK shop, 41A Upper Brook Street, Ipswich Town Centre (opposite Sainsbury's). Please book your appointment at the shop or over the phone (01473 257 039). Each booking slot is 30 minutes long. The help is provided on a 1-to-1 basis.

 

The next session:

Thursday 4th January 2018 from 2pm to 4pm

 

A computer expert is teaching a customer how to use email on her laptop

 

Our friendly local IT experts are happy to:

  • For advice
    • how to get connected to the Internet and demonstrate what you could use the Internet for
    • what devices or software might be best for you (including computer, laptop, tablet, smartphone, printer, software, app etc..)
  • For learning
    • how to use your computer, tablet or smartphone and navigate around the user interface.
    • how to use emails to communicate with your friends and family and show you how to send photos
    • how to find information online (such as news, bus or train timetable, weather forecast, cooking recipes, holidays and details of local clubs and activities)
    • how to use Skype to call or video conference with your friends and family
    • how to use Facebook (or any social media) to keep in touch with family, to find long lost friends or to engage with interest groups
    • how to plan your journey and do virtual sightseeing with Google Maps
    • how to be safe online (Internet security)
    • how to do shopping online safely
    • how to watch your favourite shows with catch up TV on your computer or tablet.
    • how to take pictures, organise them and share them with your friends and family.
    • how to find places to do your ancestry and family research
  • For support, we can help you to
    • set up your computer, tablet or smartphone
    • fix/repair your computer, tablet or smartphone if time permitted
  • And many more… (just ask!)

 

Launched in July 2015, the service continues to receive exceptionally good reviews. Please feel free to visit us at the AgeUK shop. Please feel free to LIKE and SHARE. We are looking to expand this service to other parts of UK with AgeUK. Please feel free to sign up to our newsletter to keep up-to-date with the latest development.

I can't make Thursdays but I need some help, what can I do?

If you need some help with your computer, tablet, smartphone or the Internet, our friendly local experts are happy to provide you personal help at a convenient time and location to you (e.g. at the comfort of your own home). Find out more here.

I love what you do and I want to participate

If you are an IT expert and would like to use your skills to help people and tranform their lives, on a voluntary and/or freelance basis, while getting rewarded for doing so. We would like to hear from you. Please visit become a lxpert for more information.

 

Result to-date

Customers helped: 356

Average rating: 5 out of 5 stars (extremely helpful)

100% got their questions answered

100% would use the service again

100% would recommend it to their friends and family

Total donations raised for AgeUK: £689

Total number of sessions: 112

Total volunteering time: 336 hours

 

What our customers say about the service

  • "I like it as it is 1-to-1."
  • "I like how everything was explained to me. Speak in a language I can understand."
  • "Showed me what to do. Have a chance to do it myself. Not rushing."
  • "Discovering things I didn't know."
  • "Friendliness, informal setting, very interesting, not too technical, layman."
  • "Very friendly, helpful and patient."
  • "It's just great! So helpful!"
  • "Very good. Nice to be able to come in and talk to someone."
  • "Got to digest all learnt today. Will come back another time."
  • "Enjoyed this 20 minutes. Wish it could be longer."
  • "Patient, friendly, an expert in the field of computing."
  • "Extremely helpful. Clear and concise. Friendly and Informal."
  • "Friendly. Excellent advice. Explain in a way I can understand."
  • "Informative and informal."
  • "Absolutely fabulous! It encourages me to use my computer more!"
  • "Helpful. Informative. Pleasant surroundings. Nice people. I'll come back for further knowledge".
  • "Explained well. Wonderful teacher. Wish it could be longer."
  • "I've learnt more today than any other time. Very satisfactory!"
  • "Solved my problems. Helped me save lots of money!"
  • "Very pleased about the service. I feel very comfortable."
  • "Nice and comfortable talking to an expert without feeling stupid."
  • "Extremely helpful. I was given an honest opinion, advice and where to start."
  • "It's very helpful. Patient. Gaining knowledge about the Internet for the first time."

Thank you message

Thank you message from Helen Oldfield on Facebook 20 March 2017: Kennedy Cheng, you are a legend among silver surfers! You taught (and still coach) my 86 year mum in law how to use the Internet, and she's loving being online! Thank you for all your voluntary work and skill sharing. It's much appreciated and it's given my mum in law a new way to stay in touch with her busy 15 year old grand daughter and family. I hear you are a very nice chap!

 From Helen Oldfield

 

In the news

ITV News journalist Kate Prout (@KateProutITV) did a report about our work in helping older people get online and use technology at AgeUK Suffolk. The news appeared on ITV News at 6pm and 10pm on 15th August 2017.

 

East Anglian Daily Times feature article Change your life for the better by gaining the digital skills you need published on 12 June 2017

East Anglian Daily Times feature article "Change your life for the better by gaining the digital skills you need" published on 12 June 2017.

 

Free computer help service announcement on the Ipswich star 2016

Free computer help service announcement on the Ipswich Star 2016.

 

Press releases

AgeUK: http://www.ageuk.org.uk/suffolk/latest-news/it-support-sessions-at-our-ipswich-charity-shop/

Lxpert: https://www.lxpert.com/showarticle/17/Free-computer-advice-for-AgeUK-customers

Innovation Martlesham: http://www.innovationmartlesham.com/articles/free-computer-advice-for-ageuk-customers/

 

Related articles

Free computer advice for AgeUK customers announcement

First free computer advice session is a success

Free computer advice first milestone reached

Free computer advice second milestone reached

Happy Birthday to Free Computer Advice service

Celebrating 2 wonderful years of Free Computer Advice and Support service

 

Mentions

AgeUK Tweets:

Woodbridge Library Twitter: https://twitter.com/WoodbridgeLib

Maplin Twitter: https://twitter.com/Maplin_IPS/status/636143624569360384

The Felixstowe Web Daily: http://paper.li/FelixstoweWeb?edition_id=d1a92980-6115-11e5-9128-0cc47a0d1605

https://twitter.com/AgeUKSuffolk/status/628906022355238913, https://twitter.com/AgeUKSuffolk/status/623822638499168256

 

Tips and how to guides

https://www.lxpert.com/archive?keyword=How+To

 

Thank you

With the help of the local people, businesses and communities. You can pick up a leaflet, see a poster or enquire about the service at 26 locations in Suffolk:

 

Session diary

Monday 11th December 2017 (2pm to 4pm)

Our customer learnt how to fill up online customer survey forms. Our customer learnt how to fully shutdown and re-start an Apple iPad. Our customer learnt how to register an account online for utility bills.

Feedback:

  • "I like the personal service."

 

Thursday 7th December 2017 (2pm to 4pm)

Our customers learnt how to use BBC iPlayer to catch up on the latest shows such as the Blue Planet 2. Our customer learnt how to unsubscribe from mailing list. Our customer learnt how to reply/forward emails and how to delete spam emails on Google email. Our customer learnt how to manage, move and delete files in Windows. Our customer learnt how to mark email as read/unread by sliding right in the Apple iPad email app. Our customer learnt how to flag emails as important and file emails into different folders with the email app on the Apple iPad. Our expert helped a customer to setup BBC iPlayer on her tablet. Our expert helped a customer to setup Touch ID on her Apple iPad so that she can unlock the iPad easily with her finger print.

Customer feedback:

  • “I like everything about the service. It’s Fantastic. The expert is very easy to talk to.”
  • “I like the ease and friendliness of the service. It’s been a pleasure :)”
  • “The expert solved my problem! I am really pleased that I found out about this service!”

 

Thursday 30th November 2017 (2pm to 4pm)

Our customer learnt the correct structure and form of an email address. Our customer learnt about email mailbox structure and how to navigate around the email folders on the Apple iPad. Our customer learnt how to use price comparison websites to find cheaper energy suppliers. Our customer learnt the difference between backup and copy. Our expert helped a customer to tidy up and remove errors in the recent email contact list on her Apple iPad.

Customer feedback:

  • “I like the personal attention.”
  • "Can I have more time please?”
  • “I enjoyed the session very much.”

 

Thursday 23th November 2017 (2pm to 4pm)

Our customer learnt how to write and reply emails on the Apple iPad. Our customers learnt how to find information by speaking to Google. Our customers learnt about Facebook security and safety. Our expert helped a customer to set up her tablet to make it easier to use. Our customer learnt how to use Google Picasa to manage photos and how to export selections to a USB memory stick. Our customer learnt how to visit websites mentioned on TV. Our customer learnt how to use Google Maps to plan journeys. Our expert helped a customer to customise the home screen on her Samsung tablet to make it easier for her to access her favourite apps and functions.

Customer feedback:

  • “Very helpful. Everything was explained well.”
  • “Where would we be without this help?”
  • “The expert makes everything so easy.”

 

 

Thursday 16th November 2017 (2pm to 4pm)

Our customers learnt how to send photos to friends and family via email on the Apple iPad. Our customer learnt how to edit text when composing an email on the Apple iPad e.g. undo/redu, insert new line and delete text. Our customer learnt how to delete email by swiping left on the list of emails in the Email App on the iPad. Our customer learnt how to save photos from email to the Photo Gallery. Our customer learnt about online shopping safety in particular whether it is safe to let the websites remember the credit card number. Our customer learnt how to search historical archives online. Our customer learnt how to use the facial recognition feature in Google Picasa. Our customer learnt how to backup photos and documents in her computer. Our customer learnt about on-demand TV services from Virgin Media.

Customer feedback:

  • “Excellent session. Very personal and patient.”
  • “Can I have more time please?”
  • “I like the good information. Explained really well.”
  • “I feel relaxed and I can ask anything. Give me confidence.”

 

Thursday 9th November 2017 (2pm to 4pm)

Our customers learnt how to file emails to folders and how to create email folders. Our customer learnt how to close browser tabs in Safari on the Apple iPad. Our expert helped a customer resolve email sending issues on her Apple computer. Our expert helped a customer adjust icon size on Windows desktop. Our expert helped a customer setup finger ID to make it easy for her to unlock her iPad.

Customer feedback:

  • “I like the personal attention”
  • “The relaxed atmosphere enables me to concentrate more.”
  • “I like the friendly service and efficiency.”

 

Thursday 2nd November 2017 (2pm to 4pm)

Our customer learnt how to do grocery shopping online with the Sainsbury’s app on the iPad. Our customer learnt how to unsubscribe from marketing emails. Our customer learnt how to apply for council housing online. Our customer learnt how to safely remove a USB harddrive in Windows 10. Our customer learnt how to attach photos to email on the iPhone. Our expert helped a customer setup computer backup. Our expert helped a customer to setup his online shopping account.

Customer feedback:

  • “Thanks for making it so easy.”
  • “Friendly, cheerful and informative.”
  • “Very grateful with the service here.”

 

Thursday 26th October 2017 (2pm to 4pm)

Our customers learnt how to connect iPad to a WiFi network. Our customer learnt about Bluetooth and what is used for. Our customer learnt about the new features e.g. dock and keyboard in iOS11. Our customer learnt how to forward email to a friend on the iPad. Our customer learnt how to delete emails on the iPad by sliding/flicking. Our customer learnt how to unsubscribe from marketing emails. Our customer learnt how to save photos from email to the gallery. Our customer learnt about the numbers on the icons in an iPad. Our expert helped a customer setup her email on her iPad so she can see emails older than 1 week.
Customer feedback:

  • “I like the personal 1-to-1 service.”
  • “Enjoyable session. Informative.”
  • “Friendly and the expert explain things well. I enjoyed it!”

 

Thursday 19th October 2017 (2pm to 4pm)

Our customer learnt how to scan a document and attach it into an email. Our customer learnt how to print a webpage and fit it to an A4 sheet. Our customer learnt how to communicate with utility companies through the Internet. Our customer learnt how to safely connect and disconnect a digital camera from a laptop. Our customer learnt how to use Skype to keep in touch with family. Our customer learnt about security and safety of Apps and updates. Our expert helped a customer setup Google Play Store and installed some useful apps on her Samsung smartphone.

Customer feedback:

  • “Very helpful. Completely satisfied :)”
  • “Friendly and informative.”
  • “I feel very at ease and comfortable learning here.”

 

Thursday 12th October 2017 (2pm to 4pm)

Our customer learnt how to send, reply and delete email with iPad email app. Our customer learnt about likes and comments on Facebook. Our customer learnt the different ways to access the Internet. Our customer learnt about the pros and cons of using password vault like Lastpass Vault. Our expert helped customers setup and optimise their Windows 10 laptops. Our expert helped a customer setup his laptop Chrome browser search engine and homepage. Our expert helped a customer adjust his tablet screen to make it easier to read.

Customer feedback:

  • “You make it seem so easy!"
  • "Nothing is too much trouble.”
  • “Easy to understand. Happy with the help.”
  • “Excellent service. Very friendly, helpful and knowledgeable. Thank you”
  • “I like the 1-to-1.”
  • “Can I have more time please? :)”
  • “Couldn’t be better!”

 

Monday 2nd October (Get Online Week Special) and Thursday 5th October 2017 (2pm to 4pm)

Our customer learnt about the different computer backup approaches e.g. cloud, USB stick and USB external harddisc. Our customer learnt how to order repeat prescription medicine on NHS website. Our customer learnt how to do Google search by saying “ok google”. Our customer learnt how to delete multiple emails at once in the Gmail app. Our customer learnt how to attach photos to emails on Apple iPad. Our customer learnt how to delete emails and photos on her tablet. Our customer learnt about privacy issues and be cybersmart on social network websites. Our customer learnt how to post a notice on Nextdoor. Our customer learnt about Apple iPad iOS updates (e.g. iOS 11). Our expert helped a customer setup Google Photo to backup her photos online. Our expert helped customers customise their tablet home screens. #GOLW17 #try1thing
Customer feedback:

  • “I like the friendly advice”
  • “I like the way things are explained precisely to me”
  • “It’s easy to understand, not too much at once.”
  • “So handy to know about all these things.”
  • “I like everything!”
  • “I like the personal service.”

 

Thursday 28th September 2017 (2pm to 4pm)

Our customer learnt to send emails on the Apple iPad. Our customer learnt to add phone numbers to the contact list on iPad. Our customer learnt how to share video clips with family via email. Our customer learnt to do second-hand book shopping online. Our customer learnt to manage email folders on the iPad. Our customer learnt to use the BBC News app and how to personalise news page. Our customer practised using the touch screen on the tablet. Our customer learnt to do grocery shopping with the Sainsbury’s app. Our customer learnt to schedule appointments, check weather and check emails with Siri voice commands.

Customer feedback:

  • “I like to personal attention.”
  • “First class service. Good Good Good. Fine Fine Fine :)”
  • “You make it so easy”
  • “Can I have some more time please?”

 

Thursday 21st September 2017 (2pm to 4pm)

Our customers learnt how to import and manage photos with Google Picasa. Our customers learnt how to safely disconnect a digital camera from the laptop. Our customer learnt how to interpret web addresses and URLs. Our customer learnt about using Facebook and Twitter for community engagement. Our expert helped a customer fix some issues in her Windows 10 laptop. Our expert helped customers to install and setup Google Picasa on their computers.

Customer feedback:

  • “Excellent help as always.”
  • “Friendly and helpful service.”
  • “Great personal service.”

 

Thursday 14th September 2017 (2pm to 4pm)

Our customer learnt about the different folders in her email account and how to navigate around them. Our customer learnt how to find information online using Google. Our customer learnt to write and reply emails on her Samsung tablet. Our customer learnt to attach photos to an email from the photo gallery. Our customer learnt how to connect her tablet to a WiFi access point. Our customer learnt how to print photos from her tablet. Our customer learnt how to backup her valuable photos in the tablet. Our expert helped a customer setup Skype on his tablet and showed him how to use it. Our expert helped a customer to review her BT phone bills.

Customer feedback:

  • “Amazing service! I like everything!”
  • “Everything is good. He makes it seem so easy!”
  • “Easy to understand. Very very helpful! I’ll go home and practice :)”

 

Thursday 7th September 2017 (2pm to 4pm)

Our customer learnt how to use her tablet for the first time. Our customer learnt how to find information online using search engines. Our customer learnt to read and write emails. Our customer learnt about Youtube and how to find how-to videos. Our customer learnt how to use Google Picasa to manage photos and import photos. Our customer learnt how to do virtual sightseeing with Google Maps. Our customer learnt how to stay safe online and be cybersmart. Our expert helped a customer add some bookmarks of useful websites in the web browser.

Customer feedback:

  • “The expert took the time to show me what to do, which was very  nice.”
  • “I can't wait till the next session! :)”
  • “Personal, great service.”
  • “Very reliable and friendly service.”

 

Thursday 31st August 2017 (2pm to 4pm)

Our customer learnt how to show/hide bookmarks in Safari on the iPad. Our customer learnt how to save photos from emails to iPad Photo gallery. Our customer learnt about Youtube and how to watch a video. Our customer learnt how to share a webpage with a family member in an email. Our customer learnt about web cookies and whether they are good or bad. Our customer learnt to schedule appointments on the iPad using voice with Siri. Our expert helped a customer setup Facebook and Messenger on the Apple iPad. Our expert helped a customer setup Skype Privacy Policy. Our expert helped a customer optimise her Windows 10 computer and make it works better.

Customer feedback:

  • "Very helpful!”
  • “Everything is great!"
  • "So easy. You make it look so simple"

 

Thursday 24th August 2017 (2pm to 4pm)

Our customer learnt how to find information on Google with voice search. Our customer learnt about web browsers, websites and webpages. Our customer learnt how to re-send email with the correct email address. Our customer learnt how to attach photos to an email on the Apple iPad. Our expert gave a quick introduction of the Internet to a customer. Our expert helped a customer setup Skype and add a family member to contact list. Our expert helped a customer fix a problem with the word processor in his laptop.

Customer feedback:

  • “Very helpful!”
  • “Friendly, efficient and knowledgeable.”
  • “Great personal computer help.”

 

Thursday 17th August 2017 (2pm to 4pm)

Our customer learnt how to check utility bills online. Our customer learnt how to deal with telephone scams (#BeScamSmart). Our customer learnt about Internet security and how to stay safe online. Our customer learnt how to send email with the Gmail app on her tablet. Our expert helped customers setup finger ID so that they can unlocking their Apple iPad easily and securely. Our expert helped a customer setup and customise his new Apple iPad.

Customer feedback:

  • “Everything is wonderful :)”
  • “All very good. Everyone is so nice here!”

 

Thursday 10th August 2017 (2pm to 4pm)

Our customer learnt what he can use the tablet for when there is no Internet access. Our customer learnt to do some arithmetic with a special calculator app and also with Siri using voice command on the Apple iPad. Our customer learnt how to move the text cursor around and edit text on the Apple iPad. Our customer learnt to display two webpages side by side on the Apple iPad. Our expert helped a customer to remove unused applications on her laptop.

Customer feedback:

  • “Great service. Not much to improve.”
  • “I like the personal touch!”

 

Thursday 3rd August 2017 (2pm to 4pm)

Our customer learnt to go online and find information for the first time. Our customer learnt to check the weather forecast of different places with BBC Weather app and plan travel journeys with Google Maps. Our customer learnt to do video call and stay in touch with friends and family with Skype. Our customer learnt to take photos and videos with the camera on the tablet. Our customer learnt to do window shopping for cars online and look up local car dealership using Google voice search. Our expert helped a customer setup useful apps such as Google Maps, BBC Weather and Google app on her Apple iPad.

Customer feedback:

  • “You make it looks so easy!”
  • “Helpful. Extremely Good. Very pleased that I found it!”
  • “I like everything!”

 

Thursday 27th July 2017 (2pm to 4pm)

Our customer learnt to write email by speaking on the Apple iPad. Our customer learnt to use the BBC Weather app to plan her holiday trip. Our customer learnt to find videos of sports events on Youtube. Our customer learnt to shop for home improvement items online. Our customer learnt to use email on the Apple iPhone. Our customer learnt about privacy issues of social networks. Our expert helped a customer to setup Whatsapp so that she can keep in touch with her friends and family.

Customer feedback:

  • “Wonderful! Gold star! I love it!”
  • “It’s great! I like the personal touch.”

 

Thursday 20th July 2017 (2pm to 4pm)

Our customer learnt to manage, find, delete and mark emails with the Email App on the Apple iPad. Our customer learnt to use a Windows laptop to shop for clothes online. Our customer learnt about Gumtree and how to sell items on it. Our customer learnt to take pictures with the camera on a tablet computer. Our customer learnt to prepare and send CV and cover letter with Google Docs and Gmail. Our expert even helped customers to setup some website bookmarks and shortcuts so it is easier for them to go back to their favourite websites.

Customer feedback:

  • “I like the personal service. It’s excellent! More time please! :)”
  • “Helpful, friendly and Educational.”

 

Thursday 13th July 2017 (2pm to 4pm)

Our customer learnt to catch up Wimbledon tennis matches on the BBC iPlayer. Our customer learnt to find “how to” videos on Youtube. Our customer learnt about Internet security and how to stay safe online. Our customer learnt to take pictures and videos with the Apple iPad. Our customer learnt how to close apps on the Apple iPad. Our customer learnt the difference between Facetime and Skype. Our customer learnt the pros and cons between a laptop and a tablet computer.

Customer feedback:

  • “Friendly service. It’s just really good. It’s really worthwhile. I really enjoyed it."
  • “I like the personal touch”

 

Thursday 6th July 2017 (2pm to 4pm)

Our customer learnt about Internet access speed (Mb) and traffic volume (MB). Our customer learnt to forward emails with the Email app on the Apple iPad. Our customer learnt to save photo attachments in an email to the Photo Library and attach multiple photos to emails on the Apple iPad. Our customer learnt to edit, crop and touch up photos on the Apple iPad. Our customer learnt to window shopping online visiting places such as Amazon, DFS and Ikea.

Customer feedback:

  • “Wonderful service. I enjoy it very much!”
  • “Very patient teacher. Give me confidence.”
  • “I like everything about the service!”

 

Thursday 29th June 2017 (2pm to 4pm)

Our customer learnt what is needed to get online and how to do it. Our customer learnt how to view two webpages side-by-side on the Apple iPad. Our customer learnt how to delete email in the iPad email app by sliding from right to left. Our customer learnt the differences between laptops and tablets and find out which is more suitable. Our expert gave a fun Internet taster session to a customer.

Customer feedback:

  • “I like the service because it is helpful.”
  • “It’s great! I like the personal touch.”

 

Thursday 22th June 2017 (2pm to 4pm)

Our customer learnt to look up information and addresses online. Our customer learnt to send email with the email app on Apple iPad. Our customer learnt to copy and paste texts on the Apple iPad. Our customer learnt to navigate around hotel websites and look for information. Our customer learnt about eBay and how to find items for sale. Our customer learnt to look for cars and do car valuation online. Our expert helped a customer setup Skype on his tablet and showed him how to use it.

Customer feedback:

  • “I like everything! I like the way things are explained to me. Very enjoyable half hour. It's nice to listen to someone who knows so much.”
  • “Helpful and knowledgeable.”
  • “Very informative session. Excellent! I'd like more time.”
  • “Friendly and helpful”

 

Thursday 15th June 2017 (2pm to 4pm)

Our customer learnt to use the email app on the Apple iPad to read and write emails. Our customer learnt to plan travels with Google Maps. Our customer learnt how to use a web browser to visit a particular website. Our customer learnt to do shareholders vote online. Our customer learnt to open and close Safari browser tabs on the Apple iPad. Our customer learnt to take pictures and videos on the Apple iPad. Our expert helped a customer setup Skype on her tablet and showed her how to use it.

Customer feedback:

  • “Good personal service :)”
  • “Excellent consultation.”
  • “Great service!”
  • “I’m getting there, despite initial hurdles.”

 

Thursday 8th June 2017 (2pm to 4pm)

Our customer learnt to write and reply emails on the Apple iPad. Our customer learnt to use the iPad Photo app to view and organise photos. Our customer learnt to attach photos from the photo gallery to an email. Our customer learnt to open, switch and close Safari browser tabs. Our customer learnt to update apps on her tablet computer. Our customer learnt to find information with Google and use voice to search. Our customer learnt about social networks such as Facebook and Twitter. Our expert helped a customer setup finger print unlock on the Apple iPad.

Customer feedback:

  • “It’s fantastic. Good teacher. Pure Gold!”
  • “I feel comfortable and at ease.  I’m very grateful.”
  • “Very helpful and interesting.”

 

Thursday 1st June 2017 (2pm to 4pm)

Our customer learnt to use the Gmail app on the Apple iPad to send and reply emails. Our customer learnt to Google for information e.g. local bridge clubs on her laptop. Our customer learnt to delete emails in the Trash bin on the Apple iPad. Our customer learnt to open and close Safari browser tabs on the Apple iPad. Our customers learnt to use BBC iPlayer app on the Apple iPad to watch TV programmes. Our expert advised a customer on how to get on-the-go Internet Access. Our expert helped a customer to clean up mailboxes and tidy contact list on iPad. Our expert helped a customer to configure the mouse pointer size and colour so that it is easy to see.

Customer feedback:

  • “Excellent session. Very patient. Lots of patient!”
  • “I like the personal touch :)”
  • “I like the personal service. Can’t fault it.”

 

Thursday 25th May 2017 (2pm to 4pm)

Our customers learnt to find information online using Google voice search. Our customer learnt to type numbers, symbols & emoji with the Apple iPad on screen keyboard. Our customer learnt to type emails using voice dictation on the iPad. Our customers learnt how to open and close browser tabs on the Apple iPad. Our customer learnt what the different folders in an email account are for. Our customer learnt the different ways to attach multiple photos in an email. Our customer learnt how to check the weather forecast with the BBC Weather App and plan journeys using Google Maps. Our customer learnt to take pictures with her Amazon Fire tablet.

Customer feedback:

  • “I can understand everything said to me. It’s amazing!”
  • “Good pace. Not too much in one go.”
  • “I feel relax and confident.”
  • “I like the personal tuition.”

 

Thursday 18th May 2017 (2pm to 4pm)

Our customer learnt to burn homemade videos to DVDs and upload videos to Youtube for sharing. Our customer learnt to use BBC iPlayer to catch-up TV programmes. Our customer learnt to attach files to an email and print documents from the Apple iPad to a wireless printer. Our customer learnt about social networks and what they are great for. Our customers learnt to write and reply emails with the Gmail app. Our customer learnt to do virtual sightseeing with Google Maps on a tablet and visited the Caribbean’s.

Customer feedback:

  • “I like everything. It’s wonderful.”
  • “Personal and helpful. It’s great!”
  • “It’s very informative.”

 

Thursday 4th May 2017 (2pm to 4pm)

Our customers learnt what the internet is and how it works. Our customer learnt to find information online with an Apple iPad. Our customer learnt to open, close and manage browser tabs on the iPad. Our customers learnt to write and send emails on the iPad. Our customers learnt the different ways to attach photos in an email on the iPad. Our customer learnt to use voice dictation and digital assistant on the iPad.

Customer feedback:

  • “Explained very good and efficiently. Very enjoyable.”
  • “An excellent service for the elderly.”
  • “Put me at ease. I’m very grateful.”

 

Thursday 27th April 2017 (2pm to 4pm)

Our customer learnt how to search for old mails in the Gmail App on iPad. Our customer learnt about software updates and why they are important. Our customer learnt to use the BBC iPlayer app to watch live and catch-up TV. Our customer learnt to do virtual sightseeing and plan journeys with Google Maps. Our expert helped a customer setup her Amazon Fire tablet and gave a demo tour of the functions and features.

Customer feedback:

  • “I like the 1-to-1. Very personal. Very informative.”
  • “The expert has lots of patience :)”
  • “Very helpful. Very kind of you to do this. Thank you very much.”
  • “Can we have more sessions per week please?”

 

Thursday 20th April 2017 (2pm to 4pm)

Our customer learnt to use Microsoft Movie Maker to make music videos. Our customer learnt the different ways to import movies from a video camera to the computer. Our customer learnt to send and reply email using the Gmail app on the tablet computer. Our customer learnt to take pictures with the camera on the tablet.

Customer feedback:

  • “I like everything here. The expert is great. I like his personal attitude.”
  • “It is friendly and welcoming. Keep up the good work!”
  • “I enjoy coming here. It’s friendly.”

 

Thursday 6th April 2017 (2pm to 4pm)

Our customer discovered the possibilities of digital photography with his camera and laptop. Our customer learnt to find information online and visit places on Google Maps. Our customer learnt to open/close web browser tabs on the Apple iPad. Our customer learnt how to access the Internet outdoor on a beach. Our expert gave a customer an Internet taster session.

Customer feedback:

  • “I like the 1-to-1 and the friendliness.”
  • “Helpful and very patient.”
  • “Excellent! Great!”
  • “Hoping to continue and getting the most from it.”

 

Thursday 30th March 2017 (2pm to 4pm)

Our customer learnt how to get online and find out what are needed. Our customers learnt to find information online and use Google search. Our customer learnt to open/close browser tabs and use bookmarks on the Apple iPad. Our customer learnt to do virtual sightseeing and plan journeys on Google map. Our expert helped a customer to setup an email account on her tablet.

Customer feedback:

  • "Very friendly and concise."
  • "I like the communication."
  • "Very good. I like everything!"

 

Thursday 23rd March 2017 (2pm to 4pm)

Our customer learnt to write and reply email on outlook.com. Our customer learnt to use Facebook and to send messages. Our customer learnt to play DVDs on the laptop and to connect it to the TV. Our customer learnt to navigate around Windows using the mouse. Our customer learnt to write, reply and delete emails on the Apple iPad. Our customer learnt to play music such as the BBC Proms on the Apple iPad. Our expert helped several customers to identify the right mouse for them.

Customer feedback:

  • “Very helpful. Very patient. Thank you very much.”
  • “Help is readily at hand. All A1 and excellent!”
  • “Very informative and very helpful.”
  • “It’s personal and it’s great!”

 

Thursday 16th March 2017 (2pm to 4pm)

Our customer learnt to attach pictures, documents and files to an email on Microsoft Outlook. Our customer learnt to create print labels with Microsoft Office 2016. Our customer learnt to create shopping list and financial statements with Microsoft Excel 2016. Our customer learnt to duplicate files on Windows 10 and use the window docking feature. Our customer learnt to close browser tabs and close apps on the Apple iPad. Our customer learnt how to turn on/off data on the iPhone to save costs. Our customer learnt how to check mobile phone balance. Our expert helped a customer to fix Internet connectivity issues on the iPad.

Customer feedback:

  • "Always friendly & helpful and always put me right. Always answer my questions."
  • "Tell your friends and relatives to come here to get help. The expert is always very helpful."
  • "I like the individual touch! :)"

 

Thursday 9th March 2017 (2pm to 4pm)

Our customer learnt to find old emails on the Apple iPad and mark them with stars. Our customer learnt to visit websites and find information online. Our customer learnt how to get online and what are needed. Our customer learnt to do shopping online and do virtual sightseeing on Google Maps. Our customer learnt to use the mouse to interact with different services online. Our customer explored the amazing services on the Internet accessible on the Apple iPad.

Customer feedback:

  • “Very personal. Patient and pleasant. Certainly learnt a few things! More aware of what I suppose to be doing.”
  • “I like the 1-to-1.”
  • “Very good. Friendly. Very patient.”

 

Thursday 2nd March 2017 (2pm to 4pm)

Our customer learnt to access, read, write and reply email on her laptop computer. Our customer learnt to find contact information online and make contact with email. Our expert helped a customer to resolve Internet connectivity issues on his Windows 8 laptop. Our expert provided independent advice to a customer on the issues she is having with her Internet Service Provider.

Customer feedback:

  • “Very nice to have someone be very patient about it. Thank you very much.”
  • “Very grateful for the free expert advice.”
  • “Personal and excellent service.”

 

Thursday 23rd February 2017 (2pm to 4pm)

Our customer learnt to find information online and open/close browser tabs on the Apple iPad. Our customer learnt to close apps on the iPad to make it work better and faster. Our customer learnt to do window shopping at Tesco online. Our customers learnt to read Google search results and stay safe online. Our customer learnt to navigate around websites and find the information needed.  Our expert helped a customer to configure Apple Siri and to customise notifications on the iPad.

Feedback from our customers:

  • “I can ask the expert anything about my tablet! It's been really helpful. Feel more proficient now”
  • “Helpful. Interesting. Personal. That’s Great!”

 

Thursday 16th February 2017 (2pm to 4pm)

Our customer learnt to add bookmarks to shortcut bar on Google Chrome browser. Our customer learnt to use email on web browser. Our customer learnt to fill up an online refund form. Our customer learnt how to avoid online scams (ADL DVLA scam). Our customer learnt to manage contact list on the Apple iPad and deal with updates.

Our expert helped a customer to customise Windows desktop background, colour and font size to improve visibility. Our expert helped a customer to setup Facebook account. Our expert helped a customer to setup on-demand TV (ITV) on the Apple iPad. Our expert helped a customer to setup iPhone data access policy for Apps to lower mobile cost.

Feedback from our customers:

  • “Very helpful and very useful. Thank you very much for your help.”
  • “Absolutely brilliant without a shadow of a doubt.”
  • “Very friendly. Always helpful and Patient.”

 

Thursday 9th February 2017 (2pm to 4pm)

Our customers learnt to find information online using a web browser, do family history research and find “how to” videos. Our customers learnt how to watch live or on demand BBC programmes on the iPad. Our customers learnt to look up sent emails and use Apple Maps on the iPad. Feedback from our customers:

  • “Very helpful. Very patient.”
  • “I like the personal service. It’s great!”

 

Thursday 19th January 2017 (2pm to 4pm)

Our customer learnt to use the email app on the Apple iPad. Our customer learnt to manage the webpages opened (browser tabs) in Safari on the iPad. Our customer learnt to find information online and lookup phone numbers using online phonebook. Customer feedback:

  • “Personal and it's great! Thank you very much!”

 

Thursday 12th January 2017 (2pm to 4pm)

Our customer learnt to navigate around websites and register accounts. Our customer learnt to open, close and manage web browser tabs on the Apple iPad and to display two webpages side by side. Our customer learnt about selling items on eBay and Gumtree. Customer feedback:

  • "Personal and excellent help. Thank you.” 

 

Thursday 5th January 2017 (2pm to 4pm)

Our customers learnt to use Messages and Email on the Apple iPad and to use the Safari web browser to look up information online. Our customers learnt to copy photos from the computer to a USB memory stick. Our expert helped a customer to review Facebook privacy and security settings to keep her cyber safe. Feedback from our customers:

  • "Explained everything well. Very pleased.”
  • "Great to be able to use the computer.”
  • "Excellent service. It’s great! The expert is a very good tutor.”

 

Monday 12th December 2016 (2pm to 4pm)

Our customers learnt to use Facebook and to send photos & links with email. Our customers learnt how to connect an Apple iPad to a WiFi network. Our expert helped a customer to install Google Chrome on her laptop. Our expert helped a customer to setup Facebook privacy settings to keep her cyber safe. Quotes from our customers:

  • "Very Patient. Very pleasant teacher.”
  • "When I have a question, I can find answers here. So I always think of here to get answers. Happy Christmas and happy new year to the experts!”
  • "I like the personal service.”

 

Thursday 8th December 2016 (2pm to 4pm)

Our customers learnt how to copy photos from a computer to a memory card for printing. Our customers learnt how to use an Apple iPad, navigate around the iPad user interface, use the iPad shortcuts panel and how to connect the iPad to a WiFi hotspot. Our customers learnt how to use Facebook and email. Our customers learnt how to deal with cyber scam calls. Our expert even did a computer health check for a customer to ensure the computer was running okay. Quotes from our customers:

  • "Very pleased with the service. Very pleased. Thank you”
  • "I like the personal touch.”
  • "Very kind and helpful. Thank you very much.”
  • "Reassuring. Excellent service. More than helpful.”

 

Thursday 1st December 2016 (2pm to 4pm)

Our customers learnt how to copy photos from the computer to memory card for printing. Our customers learnt how to use Google Maps and navigate around an Apple iPad. Our customers learnt about telecare solutions for their elderly relative. Our expert helped a customer to setup his iPad, email and install some useful apps. Quotes from our customers:

  • "Friendly and explained well. Very pleased with the service.”
  • “Always patient and very understanding.”
  • “Personal, face to face encounter, with on-going facilitation if necessary. Accessibility is good. Easy to make an appointment. Easy to get here.”
  • “I like the personal attention.”

 

Thursday 24th November 2016 (2pm to 4pm)

Our customers learnt about the Internet, what it is, how it works and what it can do. They learnt about finding information online, reading the latest news and watching TV shows using catch-up TV. Our expert even helped a customer to repair her Apple iPad. A quote from one of our customers:

  • "Excellent service. I like the explanation given. Really appreciate the help I received. Thank you very much."

 

Thursday 17th November 2016 (2pm to 4pm)

Our customers learnt to edit, upload and share photos on Facebook. Our customers learnt to manage files and documents with folders on Windows10. Our customers learnt to do virtual sightseeing on Google Maps and do family history research. Furthermore, our customer received independent computer buying advice. Quotes from our customers:

  • "Very good. Explained very well. Very pleased with the service. Thank you.”
  • "It's great to talk to an expert face-to-face. Happy with the results.”
  • "Very patient. Great for beginners like me. Many thanks.”

 

Thursday 10th November 2016 (2pm to 4pm)

Our customers learnt to use Google to find information and do window shopping on eBay. Our customers learnt what the Internet is and how it works. They also learnt about the different web browsers on their computer. Quotes from our customers:

  • “Feel relax and comfortable. It’s nice to have a chat too.”
  • “Friendly and relax. Felt like I’ve known the expert for years. Times goes too quick for me!”

 

Thursday 3rd November 2016 (2pm to 4pm)

Our customers learnt to use file zip, copy files to a USB stick and attach files to Email. Our customers learnt to use the mouse and do virtual sightseeing with #GoogleMaps and #GoogleEarth. Our customers learnt to play DVDs on the laptop. We even set up the computer for them. Quotes from our customers:

  • “Very explicit. Explained in plain English. Absolutely wonderful. Thank you very much. Can’t fault it!”
  • “Very helpful and patient. Thank you very much for your help.”

 

Thursday 27th October 2016 (2pm to 4pm)

Our customers learnt to search online, organise photos on iPad and post ads on Gumtree. Our customers learnt to find clipart online, use Microsoft Word and import clipart to documents. Quotes from our customers:

  • "Friendly. Feel at ease. Learnt a lot."
  • "Very relaxed to learn here."
  • "Friendly. Personal. Tailored to the individual. And Free!"

 

Thursday 20th October 2016 (2pm to 4pm) (Get Online Week #GOLW16)

Our customers learnt to find information online, do window shopping online and copy files to a USB stick. Our customers learnt about Facebook security and how to stay safe on Facebook. Quotes from our customers:

  • "Very friendly. Very explicit. I learnt a lot today. Very pleased to have the opportunity."
  • "Friendly and informal service. The expert is very patient."
  • "I like the way things were explained to me. The explanation was good and logical."

 

Monday 17th October 2016 (2pm to 4pm) (Get Online Week special #GOLW16)

(TBA)

 

Thursday 13th October 2016 (2pm to 4pm)

 Our customers learnt to find information online, use Skype, watch Catch-up TV, do virtual sightseeing with #GoogleMaps and write letters and stories with Microsoft Word. Quotes from our customers:

  • "Friendly. Easy going. No pressure. True expert. I learnt something today. Too good to be true! "
  • "I feel very comfortable learning about the Internet here. Thank you very much."

 

Thursday 6th October 2016 (2pm to 4pm)

Our customers learnt to use #GoogleMaps, Email and computer controls. Quotes from our customers:

  • "Explicit, very helpful and explained well."
  • "Very helpful, kind and patient."
  • "Very pleased to be able to have this service."

 

Thursday 29th September 2016 (2pm to 4pm)

(TBA)

 

Thursday 22nd September 2016 (2pm to 4pm)

Our customers learnt to use #GoogleMaps, Email, #BBCWeather App and the mouse. Quotes from our customers:

  • "Very good. Very useful. I understood the use of Apps. Very clear instructions. Easy to understand."
  • "It's a friendly service. Very patient and stress free!"
  • "Very helpful. Thank you very much for helping me "

 

Thursday 15th September 2016 (2pm to 4pm)

Our customers learnt to use Google Maps, Skype and navigate historical archives. Quotes from our customers:

  • "Very helpful and very kind of you to help."
  • "Enjoyable friendly service. Very patient and understanding."

 

Thursday 8th September 2016 (2pm to 4pm)

Our customers learnt to navigate around the Microsoft Windows Desktop. They learnt to use email, find information on Wikipedia, use Ancestry, do virtual tour with Google Maps and many more. Quotes from our customers:

  • "Patience and understanding. Everything was explained well."
  • "Patience of Kennedy."

 

Thursday 1st September 2016 (2pm to 4pm)

Our customers learnt how to use the Internet to find information for the very 1st time. Our expert even helped a customer to give her computer a "health check" and a bit of "TLC", so that it runs better. Quotes from our customers:

  • "Very comprehensive, very friendly and informal."
  • "I love the friendliness of the expert and the staff here. Not too stiff and starchy!"
  • "Just great! Got us started very nicely "

 

Thursday 25th August 2016 (2pm to 4pm)

Our customers learnt about Internet security, learnt to use email, tablet and Windows. Our expert helped a customer to customise her computer desktop, make it more easy to use. Quotes from our customers:

  • "Very good. Everything was well explained."
  • "Very pleased. It's good to have a good service like this."
  • "I learnt to reply emails. No one else taught me! Thank you very much!"
  • "I've got all my computer problems solved. Thank you!"

 

Thursday 18th August 2016 (2pm to 4pm)

Our customers learnt about the Internet, to use email to communicate with friends and family and to use Google Maps to plan travel. One customer learnt to use his new smartphone. Quotes from our customers:

  • "Love the 1-to-1 sessions."
  • "Very helpful. Explained everything clearly."

 

Monday 11th July 2016 (2pm to 4pm)

Our customers learnt to find information online, use Google Maps, use catchup TV and many more. One customer (a beginner) got an Internet introduction and learnt where to get started. After the session, she was very eager to get started. Quotes from our customers:

  • "Very helpful and very very useful. Very patient. Explained in everyday language. Thank you very much."
  • "Excellent service. Very explicit, helpful and explained well. This is the place I go to for computer help "

 

Thursday 7th July 2016 (2pm to 4pm)

Our customers learnt to use Facebook, be safe online and avoid scams. We also taught them what to do if they think they have been scammed. Quotes from our customers:

  • "Very hospitable and helpful service. Like the 1-to-1. And it's free!"
  • "I like the 1-to-1 help. Kennedy is an excellent teacher."

 

Thursday 30th June 2016 (2pm to 4pm)

Our customers learnt how to use Google to find info such as buses timetables, use Google Maps to navigate and do virtual tour and many more. A quote from our customer:

  • "Lovely session. Very helpful and patient. Thank you very much!"

 

Thursday 23rd June 2016 (2pm to 4pm)

Quotes from our customers:

  • "I like the friendly 1-to-1. I enjoy coming here "
  • "Friendly, very helpful and free! I'm extremely grateful."
  • "It's easy to understand and learn. No jargon!"

 

Thursday 17th June 2016 (2pm to 4pm)

A quote from our customer:

  • "Excellent service. Wish the session could be longer "

 

Thursday 9th June 2016 (2pm to 4pm)

Quotes from our customers:

  • "Very personal service. It's good to speak to a professional. Happy to have the service supplied like this.",
  • "Relax and friendly service. Concise and understandable advice."

 

Thursday 2nd June 2016 (2pm to 4pm)

Quotes from our customers:

  • "Very nice. Very kind. So nice to have some help. Thank you very much "
  • "I like the 1-to-1. Kennedy is a very patient and kind person!"

 

Thursday 26th May 2016 (2pm to 4pm)

Quotes from customers:

  • "Friendly & relaxed. I found using computer daunting. I'm very grateful for the help.",
  • "I like the 1-to-1. Explained everything very well."

 

Thursday 19th May 2016 (2pm to 4pm)

Quotes from customers:

  • "Provided me valuable information. Very Satisfactory!",
  • "Helped me to understand technology more "

 

Thursday 12th May 2016 (2pm to 4pm)

Customer feedback:

  • "Very friendly, relax, no pressure. Enjoyed the session very much. Friendly tutor."
  • "Can we have longer sessions please! "

 

Thursday 5th May 2016 (2pm to 4pm)

A quote from a customer: "I like everything about the service!"

 

 

 

30th July 2015 to 28th April 2016 archived.

 

 

 #FreeComputerAdvice #socialimpact #CSR #digitalinclusion #dogood #makeadifference #digitalskills #suffolk

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