Time flies when you are having a great time. It has been three years since we started the free computer advice and support service in partnership with AgeUK Suffolk. The service is offered at the well-equipped and friendly AgeUK Ipswich help centre in Ipswich Town Centre. The service has gone from strengthen to strengthen since launched in July 2015. It has been very popular and often gets fully booked for weeks! So this month we are celebrating our 3 years anniversary.
Following Lxpert’s founding mission, the free computer advice and support service was launched with one goal in mind – “to help people get online and use technology”. We are very proud to say that we certainly have achieved that.
To-date, we have held 137 sessions, helped more than 420 customers and contributed over 410 hours of volunteering time. Our customers found the service friendly and helpful and we consistently received top marks feedback. They also told us that they would use the service again and would recommend it to their friends and family.
The enquiries we received cover many areas of computing. No two sessions were the same which made it fun and challenging. For instance, in terms of learning, we taught our customers how to use computer and tablet, use email, find information online, watch catch-up TV and plan holidays and travel journeys. In terms of advice, we provided guidance on how to get online and what equipment such as a laptop or a tablet would be most suitable. In terms of support, we helped our customer to setup their equipment as well as to fix/repair them. Most importantly, we were here to help them demystify the digital world and gain confidence in using technology.
Here are a few quotes from our customers:
Moreover, we have helped AgeUK raised over £780 donations to-date. Although not a huge sum of money, every penny raised helps change a local life. The poster below shows how the money can help change a local life.
The service was featured on the TV, local newspapers and radio. What’s more can we ask for?
ITV News journalist Kate Prout (@KateProutITV) did a report about our work in helping older people get online and use technology at AgeUK Suffolk. The news appeared on ITV News at 6pm and 10pm on 15th August 2017.
Free computer help service announcement on the Ipswich Star 2016
We are very proud of what we have achieved together and we are looking into expanding this service so that more people can benefit from it - for instance offering more help sessions, running special classes for absolute beginners and organising computer clubs. So watch this space!
Finally, I would like to thank all our customers, our IT experts (lxperts), Lxpert team, AgeUK Suffolk team and people in the local community for all your support. We couldn’t do it without you. Thank you.
Founder and CEO
#FreeComputerAdvice #socialimpact #CSR #digitalinclusion #Digitalskills #dogood
In partnership with AgeUK Suffolk, Lxpert is launching a new initiative through which AgeUK customers will be able to access free tech advice and support at their local charity shop in Ipswich.
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